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Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple returns process to make things right.

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1. Returns Eligibility

You can return your purchase within 30 days of receiving the item, provided it meets the following conditions:

  • The item is unused, unopened, and in its original condition.

  • The item is in its original packaging, including all manuals, accessories, and labels.

  • You have proof of purchase (order confirmation or receipt).

Please note that certain items (such as opened electrical items, batteries, or custom-made products) may be exempt from returns for health and safety reasons. These will be clearly marked on the product page.

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2. How to Return Your Item

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [email address] or call [phone number] with your order details and reason for the return.

  2. Return Instructions: We will provide you with a return label and instructions on how to send the item back to us.

  3. Pack Your Return: Securely pack the item in its original packaging (if possible) and include a copy of the order confirmation or receipt.

  4. Send Back the Item: Send the item back using the provided return label. You will be responsible for the return shipping costs unless the product is faulty.

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3. Faulty or Damaged Goods

If the product you received is faulty, damaged, or not as described, please contact us immediately within 7 days of receipt. We will offer you a choice of:

  • A full refund,

  • A replacement item, or

  • A repair.

In the case of faulty goods, you are entitled to a refund, repair, or replacement under the Consumer Rights Act 2015, which provides protection for faulty products.

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4. Refund Process

Once your return has been processed, we will issue your refund within 14 days. The refund will be issued to the original payment method used to make the purchase. Please note, we may deduct the cost of return postage if the return is not due to a fault or error on our part.

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5. Exchanges

If you wish to exchange a product, please follow the return process above, and place a new order for the item you'd like instead.

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6. Non-Refundable Items

The following items are not eligible for a refund or return unless they are faulty:

  • Opened electrical products (e.g., laptops, phones, or appliances).

  • Batteries, light bulbs, and other consumables.

  • Custom-built products.

  • Downloadable software or digital content.

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7. Contact Us

If you have any questions about our returns policy or need further assistance, please don’t hesitate to contact us:

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